Terugbetalingsbeleid

WHAT IS YOUR RETURN POLICY?
As all of our furniture pieces are handmade and made to order, we are not able to accept any returns. 

I BELIEVE MY ORDER MIGHT BE FAULTY, WHAT SHOULD I DO?
Due to the handmade nature of our products, there might be subtle differences between the items and the images provided. Every piece though will be checked thoroughly before shipment and each piece will be packed very carefully, so no damage can be caused during shipment. But should there be any faults to the items in your order when it arrives, please send an e-mail to store@captainandnel.com within 24 hours of receiving your order. So we can help finding the right solution. 

DO YOU HOLD STOCK?
We do not believe in having a large inventory, in fact, we do not have any items in stock. Every piece we offer is made-to-order, aligning with our commitment to minimizing our environmental impact.

CAN I ORDER A COLOUR SAMPLES?
We do not offer any colour or material samples at this moment. For an accurate perception of the colours we suggest visiting your local paint store or the color charts provide by Little Greene and Farrow & Ball. 

CAN I ORDER MY ITEM IN A CUSTOM COLOUR?
We can understand that you want your item to blend in seamlessly with your interior. For personalized colour options please reach to out to store@captainandnel.com so that we can see what we can do for you. 

DO YOU HAVE A SHOWROOM THAT I CAN VISIT?
Yes we do! Our showroom is located in Haarlem but only open by appointment. Want to have a look? Please contact hello@captainandnel.com.

IS THE CRAFTSMEN COLLECTION A SUSTAINABLE BRAND?
We try to do our best! In every aspect we like to keep an eye for sustainability. 
By not having any inventory, producing locally and using low impact materials. Any suggestion on how we can improve our sustainability journey? Contact hello@captainandnel.com. Thank you!

HOW SHOULD I TAKE CARE OF MY FURNITURE?
Your items have been designed and crafted with a lot of love and care. So we advice you to maintain that circle.. 🙂
Our products do not require a lot of maintenance but a little bit of dusting and a gentle wash with water and soap every once a while would be perfect. Avoid any products with harsh chemicals. 

We are not liable or responsible for any damages resulting from misuse or improper handeling.